Service Partner: Prompt Pay

SIPA, in partnership with Tyler Colorado, offers Digital Government Services.

Securely accept payments from customers

Prompt Pay allows government employees to send a prepopulated payment link by SMS text message and/or email to citizens and businesses, which eliminates over the phone or fax payment processing.

Prompt Pay improves the secure handling of electronic payment card information (PCI compliance), modernizing the user’s experience when interacting with government employees and reducing the workload of their customer service clerks.

Here's how it works:

• Email/Text message generation - A clerk or customer service representative generates a service description and custom customer message to be sent by the application to the customer.
• Customer receives email/text message - The customer trusts the email because it contains clerk and entity information, contact details, invoice/permit number, description and the correct amount.
• Customer clicks the link and the payment page will be displayed - Prompt Pay will display the amount and description of the service they need to pay. Customer can make a selection from the offered payment methods then.
• Return after payment - The customer will be returned to the pertinent government entity landing page and will receive a receipt that provides confirmation of their transaction.
• Dashboard - Clerk or customer service representative will receive a transaction status update, which will be displayed in the Prompt Pay dashboard.

Tyler Technologies’ proprietary Transaction Payment Engine (TPE) platform provides end-to-end reports broken down by department, date and transaction detail.

Having technical difficulties with your payment processing system? Submit a ticket through the online portal, or email partnersupport@www.colorado.gov explaining the issue(s) to create a ticket. You will receive an email with a ticket number to reference, and a team member will get back to you. You may also call (303) 534-3468 ext. 0.