Service Partner: Gartner Inc

We Guide the Leaders who Shape the World, especially in State and Local Governments.

Gartner Consulting empowers state and local governments to navigate the complexities of modern governance through strategic guidance, operational optimization, and technology modernization. Our services are designed to:

• Improve efficiency and service delivery
• Reduce operational costs
• Support mission-critical transformation initiatives

We support public sector leaders to drive measurable outcomes that enhance constituent experiences and government performance.

Services include:

AI Transformation in Government

Gartner helps government organizations harness the power of AI to transform operations and improve decision-making. Our AI consulting services include:

• AI Vision & Strategy: Responsibly scale AI adoption with transparency, accountability, and alignment with community needs. Gartner helps define a clear, actionable AI strategy aligned with public sector priorities by designing governance models, aligning data and AI initiatives to strategic outcomes, and creating sustainable operating frameworks.
• AI Accelerators & Proofs of Concept: Quickly validate AI solutions, reduce risk, and build momentum for broader application. Gartner enables agencies to identify high-impact, real-world AI use cases and execute proofs of concept that demonstrate tangible value.
• AI Advisory & Capability Building: Manage AI initiatives effectively, foster innovation, and achieve long-term value realization across departments. Gartner helps assess current AI maturity, close capability gaps, and build internal expertise through governance structures, AI cost projections, AI Centers of Excellence and leading AI cross-functional initiatives and use cases.

Our approach and independent, objective insights align AI initiatives with public sector goals, regulatory requirements, and long-term sustainability.

Consulting Services for SIPA

• Data & Analytics: Data Management, Data Governance, Data Inventory and Master Data Management System Procurement Support, Data Quality / Readiness
• Artificial Intelligence: Advanced Analytics (AI) including AI Assessments, AI Literacy, AI Governance, AI Proofs of Concept (POCs), AI Centers of Excellence, AI Development Accelerator Services, AI Cost Analysis, AI Operating Model Design, AI Architecture Design, AI Sourcing and Vendor Selection and AI Program Execution
• IT Professional Services: Application Development Oversight, Vendor Management Oversight, Change Management, Change Management, Cloud Transformation, Digital Strategy, Digital Transformation, Digital Talent & Organization Services, Market & Growth Strategies, Digital Business & IT Strategy and Technology Modernization, Application Rationalization / Portfolio Management, Grant and Case Management, Procurement Support (i.e. RFx development)
• Customer / Constituent Experience: Portal Design, Human-Centric Requirements, Process Improvement and Customer Service Desk Support
• Management Consulting: IT Strategic Planning & Road mapping, Organizational Design and Change Enablement, Performance Management and KPIs and Governance Frameworks
• IT Consulting and Advisory Services, including but not limited to the following State and Local Government areas:
  • Assessment, Tax and Revenue
  • Education – K-12, Higher Education and Academic Medicine
  • Elections
  • Health and Human Services
  • Licensing and Permitting
  • Pensions
  • Public Safety & Justice - Courts, State and County Corrections and Public Safety / Law Enforcement
  • Transportation
  • Utilities
• Program Execution: Strategic Planning, Project / Program / Center of Excellence (CoE) Management, Transformation Office, Program Oversight, Program Leadership, Independent Verification and Validation (IV&V) Services, Development, Security and Operations (DevSecOps)
• Cybersecurity & Risk Management: Cybersecurity Strategy, Maturity Assessments, Risk Management Frameworks and Planning, Incident Response Planning and Third-Party Risk and Compliance
• IT Infrastructure & Network Advisory Services: Cloud Strategy & Migration Support, Network Architecture Design, Infrastructure Management and Optimization and Zero Trust & Edge Computing Advisory
• Sourcing and Ecosystem Transformation Services: Requirements Development, RFx document creation, Vendor Evaluation, Contract Negotiation, Ecosystem Strategy and Partner Management, Vendor Performance and Risk Monitoring
• Technology Spend Optimization: Cost Optimization, Benchmarking, including IT benchmarking, Service Catalog advisory services