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Case Study: West Metro Fire Protection District Digital Transformation

West Metro Fire Rescue is a full service, all hazard fire and rescue agency headquartered in Lakewood, Colorado with crews at 17 fire stations who cover more than 108 square miles in two Colorado counties and serve nearly 300,000 residents. They average nearly 40,000 calls annually, responding to an emergency approximately every 13 minutes.

The Challenge

West Metro Fire’s firefighters and civilian staff are spread out over several locations. The district receives an average of 110 calls a day; therefore, secure communication and record keeping is vital. West Metro Fire needed a digital transformation solution that provided security with sensitive data and made administrative duties more efficient.

The SIPA Solution

SIPA, in partnership with Resultant, is able to provide Microsoft Office 365 and help local governments and special districts fulfill their missions through digital transformation. Microsoft plans are designed for the unique needs of government organizations. They provide all the features and capabilities of Office 365 services in a segmented government cloud community that enables organizations to meet U.S. compliance and security standards.

  • Email and Calendars
  • Word / Excel / Powerpoint
  • Cloud file storage and sharing
  • Online meetings / video conferencing / chat
  • OneDrive / Sharepoint / Teams

Results

West Metro Fire Protection District was able to improve services, support residents, reduce costs, ensure resiliency, and increase secure collaboration by utilizing Office 365 technologies.

Saving time completing administrative tasks allows West Metro Fire firefighters and civilian staff to focus on training, emergency calls, and protecting their community. The wide variety of communication tools such as Teams, SharePoint, and file storage makes it simple for their organization to be more quickly and simply collaborate.

“I was excited to learn that SIPA is now offering Microsoft products and services. Thanks to SIPA we were able to save a significant amount of money per month on licensing. The assistance and resources from SIPA and Resultant have been invaluable and I look forward to continuing to work with them with other Microsoft services.” -Eric Bates, West Metro Fire Protection District