Denver is experiencing a period of unprecedented growth. The city welcomes 1,000 new citizens each month, making it the fastest-growing city in the United States.
Denver was being asked to support this deluge of new residents with higher quality services, catering to more people using the same budget.
Salesforce, a customer relationship management (CRM), that brings companies and customers together in one integrated platform that gives all department personnel a single, shared view of every customer.
This state-of-the-art tool helped the city shave 23 seconds off the average call time, reduce duplicate data entries, and save money. “In one agency, our Department of Public Works, we’ve saved more than $7,000 by moving just 4% of cases to digital in the first six months.”
Read the full case study and feedback from Christine Binnicker, Director of Enterprise Applications, City and County of Denver here.